Go-live is not the finish line
The organizations that get the highest ROI from PIM are those that treat it as a living system. Channels change. Catalogs grow. Integrations need updates, and new team members need training. Every time your business makes a strategic move, your PIM needs to evolve with it.
The PIM programs that plateau are usually the ones without a plan for what comes after launch, whether that’s adding a new product line, an acquisition, a new market, or a new distribution channel. Ntara’s managed services retainer is how the best PIM programs stay solid.
What managed services include
Ongoing enhancements: New features, integrations, and configuration improvements as your business requirements evolve. We scope and deliver changes in prioritized sprints, sequenced by business impact.
Performance reviews: Regular analysis of data quality, completeness scores, workflow efficiency, and syndication accuracy. You get visibility into how the platform is performing.
Adoption tracking: Usage reporting across teams and user groups. When adoption dips in a specific business unit, we identify it before it becomes a downstream data quality problem.
Strategic planning sessions: Regular sessions with your Ntara team to review the roadmap, identify new opportunities, and align PIM investments with where the business is heading.
Hypercare support: Priority access to Ntara’s PIM team for issue resolution, urgent configuration needs, and questions that come up between planning cycles.
What this looks like in practice
Ntara’s partnership with this global footwear brand has spanned six years. It started as a rescue mission, fixing a broken PIM implementation and launching ecommerce integration. It has evolved into an ongoing relationship that’s produced 64+ custom extensions, rebuilt all core integrations for speed, and continuously expanded the platform’s role across the business. This is what a managed services relationship looks like when it works.
Ntara has been a long-time PXM partner for this global tool manufacturer. We were invited to serve as a standing member of their weekly data governance committee—an ongoing function that keeps data quality high, adoption strong, and their six-month product launch cycle intact. Over the years, this has grown from a rescue project to a long-term PXM partnership that now includes DAM integration and ecommerce syndication.
A global cosmetics company managing 30+ brands has worked with Ntara for six years and counting. This ongoing relationship enables them to continually make tactical data fixes and evolve their full PXM strategy without losing momentum.
PIM evolves, and support should too
Every new channel, every new product line, and every new integration creates new requirements for your PIM program. Organizations that treat go-live as the finish line typically see adoption plateau within 12–18 months. Not surprisingly, data quality typically follows. Our managed services retainer is structured to prevent that.
Ready to keep your PIM delivering after go-live?
Let’s talk about where you are in your PIM journey and what ongoing support makes sense for your business.
